Overviewprimary responsibilities are providing outstanding customer service by resolving customer product issues over the telephone and ensuring their experience is memorable.
also, as a team member, you will be supporting the team's needs as well as participating in projects to assist in data entry for databases and process improvement of our overall daily operations.responsibilitiesresponsibilities include:resolve customer product issues in a courteous and professional manner both outbound and inbound.enter customer information accurately in databases.meet and comply with department and company policies, procedures, objectives, and regulations.qualificationsminimum qualifications:excellent communication skills both written and verbal in english to communicate with external and internal customers, or other groups within the company.ability to work for extended periods on the telephone helping customers, including customer follow-up.initiative to identify issues and areas of need and implement solutions.excellent judgment in ambiguous situations and creative problem-solving; capable of handling various projects or tasks at the same time (multitasker).experience with ms office tools.requires a high school or technical degree.desired qualifications:ability to work with high-end technical troubleshooting support groups.leadership and project management skills.electronic background skills.ability to work with internet / apps support.#j-18808-ljbffr