*job description: sap ibp replenishment planning lead*
*location: hybrid in monterrey or mexico city, mexico*
*duration: it's a contract to hire position, so after 12 months the consultant may receive a direct offer from the end client (not a guarantee).
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*responsibilities*:
- lead and supervise small teams of 7-8 individuals in the united states, india, and latam, within the production support space, ensuring effective and efficient service delivery.
- manage and coordinate replenishment planning activities using sap integrated business planning (ibp), ensuring timely availability of materials to meet production demand.
- serve as the focal point and expert in major components of sap ibp, particularly in replenishment planning, and lead the implementation and optimization of these processes within the team.
- provide leadership and technical guidance to the team in resolving level 2 and 3 incidents and issues in production support, including issue escalation and resolution, and critical incident troubleshooting.
- collaborate closely with global and local teams to ensure effective communication and swift issue resolution, maintaining high levels of customer satisfaction and adherence to service level agreements (slas).
- identify opportunities for continuous improvement in replenishment planning processes and production support, proposing and leading initiatives to increase efficiency and service quality.
*requirements*:
- demonstrated experience in leading and managing global teams within the production support space, preferably in sap ibp environments.
- solid proficiency in major components of sap ibp, with specific focus on replenishment planning.
- experience in managing level 2 and 3 incidents and issues in production support, including resolution of critical incident problems and implementation of break/fix solutions.
- excellent communication and collaboration skills, with the ability to work effectively with multicultural and multidisciplinary teams across different time zones.
- ability to lead continuous improvement initiatives, identifying process optimization opportunities and proposing innovative solutions to increase operational efficiency.
- certifications or training related to sap ibp and/or project management will be positively regarded.
this job description is tailored for a leader with experience in sap ibp and global team management, who is capable of leading replenishment planning activities and providing high-level production support in a dynamic, results-oriented environment.
*job types*: full-time, temporary
contract length: 12 months
pay: $98,000.00 - $108,000.00 per month
work location: in person