*main responsibilities*:
- maintain company issued service standards, safety standards and security procedures.
- perform reviews, evaluations, or disciplinary action for members of the customer service team.
- present information and respond to questions from department managers, co-workers, customers andthe general public.
- handle customer service requests and follow up to ensure customer satisfaction.
- provide general assistance and advice to customers.
- relationship building with customers, both internal and external.
- lead the day-to-day inside operation and provide guidance for the customer service team.
- work with line staff and line manager to ensure a premium customer service experience both inside and outside.
- regularly communicate with customers and with all internal departments to ensure customer service standards are met and exceeded when possible.
- handle customer complaints and/or objectives on services and provide follow up. Document all communication with customers.
- identify and solve problems in early stages and look for ways to prevent problems when able.
- communicate issues to management team quickly when necessary.
- organize the broker aspects of the business by managing and communicating with our partner carriers.
- build strong relationships with trucking company key contacts (i.e., owner operators, dispatchers and drivers).
- maintain constant contact with carriers to secure additional truck capacity and manage existing business agreements.
- align, campaign, and target carriers utilizing all tools to solidify book of business and support operations on consistent lane flows and shippers.
*other responsibilities*:
- performs other operational related activities or projects as delegated.
- assist in hiring process.
Tipo de puesto: tiempo completo, por tiempo indeterminado
salario: $30,000.00 - $35,000.00 al mes
pregunta(s) de postulación:
- sueldo actual
- sueldo deseado
- disponibilidad para viajar
- nível de inglés
educación:
- licenciatura terminada (deseable)
idioma:
- inglés (obligatorio)
lugar de trabajo: empleo presencial