About ltimindtree
* ltimindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies.
* as a digital transformation partner to more than 750 clients, ltimindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world.
* 90,000 talented and entrepreneurial professionals across more than 30 countries. For more information, please visit www.ltimindtree.com.
role: sales & marketing business analyst
location: mexico/ hybrid (guadalajara, monterrey, cdmx)
key responsibilities
* provide user support for sales & marketing teams, particularly during key reporting periods.
* develop functional specifications, gather user approvals, conduct uats, and create requirements for production releases.
* conduct data analysis to support marketing campaigns, sales performance tracking, and market research.
* monitor and follow up on customer service requests (csrs) in collaboration with business relationship managers (brms).
* track and resolve tickets related to sales & marketing applications and tools.
* create business requirements for global sales & marketing teams.
* follow up support incidents to understand recurrent issues and implement permanent solutions.
* collaborate with and influence key internal and external business stakeholders.
* mentor junior analysts and support team members in their daily tasks.
education & experience
* 2+ years of experience in a business analyst role, preferably related to sales & marketing.
* experience with crm platforms (e.g., salesforce, hubspot) is a plus.
* sql developer experience.
* proficiency in ms office, including excel for data analysis.
* strong problem-solving abilities.
* proactive, self-starter with a strategic and analytical mindset.
* fast learner with excellent interpersonal skills.
* service-oriented approach with a focus on stakeholder collaboration.
* powerbi or analytics tools desired.
requirements & qualifications
* strong organizational and analytical skills, with problem-solving and decision-making abilities.
* positive attitude and excellent communication skills for engaging with upper management.
* ability to handle fluent and assertive conversations in english (written and verbal).
ltimindtree is an equal opportunity employer committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, ancestry, age, family care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
#j-18808-ljbffr