Customer care planning specialistwhat you will do:serve as primary contact for customers, sales professionals across the organization working on your assigned accounts to manage and resolve issues.drive proactive collaboration for your customers’ upcoming shipment plans to include stock availability analysis.ensure issues are managed and resolved as dictated by their slas (service level agreements) and in accordance with our internal slas.serves as a point of escalation for internal customer teams (project management, sales support, sales, billing, delivery & implementation, professional services, etc.)drive improvements to the nps (net promoter score) performance for your assigned customers by increasing on time in full delivery.organize and lead all quality and customer experience reviews for your assigned accounts.how you will do it:engage directly with the customers assigned and establish the relationship, and customer service leadership needed to positively impact the assigned customers experience with sensormaticcollaborate with the account manager/seller and functional support leads/teams (delivery & implementation, billing, collections, contract accounting, sales support, project management, professional services)create a future facing ship plan, with supply analysis, and escalation of barriers to success and risk managementdrive alignment across supply chain, sales and delivery to agreed upon install and delivery dates.proactively look for ways to resolve existing operational quality issues, and manage risks for the customer’s deliverywhat we look for:excellent analytical skillsthe ability to navigate through ambiguity and complexity to drive solutions to complex problems, decisions, and critical issuesbachelor’s degree in accounting, finance, engineering, supply chain or businessproven experience in business, project management, continuous improvement, sales, supply chain or customer serviceextraordinary attention to detail and organizational skillsexperience in process execution, customer service, sales, project management, continuous improvement or supply chain with a demonstrated proficiency in active problem solving.excellent inter-personal skills to including written and verbal english proficiencyadvanced knowledge and experience in using microsoft office applications. Excel expertise is necessary. Power bi a plus.experience with oracle erp or similarexperience with inventory management and supply planning processesa proven track record of collaboration and driving issues to resolution.