*primary responsibilities include*:
- develops understanding of pursuit services service offerings and help educate customers on the value that sales excellence can add to their pursuit development efforts
- build and maintain customer relationships to enhance customer experience; understand our customer, our offerings, and sales excellence pursuit services people to provide "smart staffing"
- reviews new requests in mypursuitservices queue and initiates scoping calls with clients to better understand their needs and align them with service catalogue offerings
- smart staffing to align the appropriate service offerings, skills, and bandwidth with client's needs
- actions internal scope change requests (staffing modification requests)
- ensures accurate data including fields such as demand notes, dates, service levels, and other key information within the mypursuitservices tool
- provides demand management coverage to other mus as needed - e.g.
pto, volume management
- provides inputs to process improvement, standardization, and cost efficiency
- provides link (if appropriate) to deal-specific ms team or sharepoint solution
- works with senior demand leadership to manage the forecast and assignments to provide a balance for team members and enable them to take pto, training, etc.
without causing a disruption in service to customers
*knowledge & skill requirements*:
- customer insight - intermediate
- deal shaping - intermediate
- sales planning & forecasting - intermediate
- sales pursuit management - intermediate
- sales reporting & channel analytics - intermediate
- value analysis and prioritization - intermediate
- undergraduate degree: business management education desirable
- english language fluency (oral and written)
- a minimum of 3 years of experience