*bullfinch recruitment are proud to be working with patrianna, who are looking for a player operations specialist to join their team!
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*about the role*:
at patrianna, we are passionate about delivering world-class gaming experiences to millions of players around the globe.
as a dynamic, international team, we embrace a collaborative remote-working culture that prioritizes innovation and excellence in everything we do.
we are seeking a detail-oriented *operations specialist* with a focus on fraud prevention, kyc compliance, and payment management to join our expanding team.
if you're eager to make a significant impact in a fast-paced, forward-thinking company dedicated to being a leader in the gaming industry, we would love to hear from you!
*areas of responsibility*
- early detection and prevention of fraudulent accounts and suspicious transactions through comprehensive analysis and review of transactional data.
- conducting kyc (know your customer) procedures to verify customer identities and assess risk levels, including processing of kyc profiles and conducting enhanced due diligence (edd) reviews on high-risk customers.
- ensuring document integrity and compliance with policies and best practices, while coordinating with relevant teams for further handling of potential risks.
- managing the entire payment process, including receiving, processing, verifying, and reconciling invoices, as well as making decisions regarding account resets, redemptions, and bonus declines.
- reviewing transaction reports for suspicious activity and performing investigations to identify fraudulent activity, money laundering, or other anomalies.
- assisting other departments with payment-related queries and investigating any discrepancies in the system.
- collaborating with internal teams to ensure consistency of documentation practices and evaluating policies and procedures for compliance.
- providing accurate and up-to-date records of customers and monitoring progress and status of assigned cases.
- reporting operational, system, and policy issues promptly and making day-to-day decisions with mínimal supervision to ensure effective operational management.
*what we are looking for...*
- minimum of 2+ years of experience in a kyc (know your customer), payments or risk specialist role
- bachelor's degree in any course or at least 2 years in college.
- preferably with experience dealing with usa/european gaming accounts.
- can communicate in written and spoken english in a business environment.
- ability to multi-task, prioritize, and manage time effectively without micro-management.
- has interpersonal, communication and presentation skills.
- has problem-solving and decision-making abilities.
- has analytical skills and must be keen to details.
- has the ability to cope under pressure.
- has a proactive approach to work, in terms of suggesting changes and improvements to processes and systems
- has commercial awareness and the ability to understand broad business issues.
*important requirements*
- willingness to work outside on a shifting schedule/weekend/holidays
- you will need your own office set up with a self-provided laptop or pc, headset and a reliable internet connection with the below requirements:
- pc - intel i5 4th gen (or higher) - self provided
- minimum os version: windows 10 or higher
- internet browser (preferably chrome - but can use edge, firefox, etc.)
- minimum ram: 8 gb
- minimum hdd space: 1 gb
- headset: usb headset (noise-canceling)
- web camera (for team meetings)
- internet: ethernet/hardline connection, speed minimum of 10mbps upload & download internet speed is required.
- backup internet provider
*benefits*
- competitive salary
- flexibility and remote work
- training and development
- international collaboration with our teams based around the world
- fast growing business where the sky's the limit for your career