Network operations center shift supervisor6 days ago be among the first 25 applicants
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talent engagement & sourcing specialist @hyqoo.comjob title: network operations center shift supervisor contract: 6-12 months with possible extension or fte conversion job summary: reporting to the noc manager, the noc shift supervisor works collaboratively with infrastructure, operations and application teams to help ensure the stable operation, reliability, and security of hyatt's infrastructure and critical systems. The noc supervisor will provide support, guidance, direction and developmental skills to the noc team under the direction of the noc manager. Managing staff, including making hiring decisions, facilitating employee skills development, resolving disagreements, motivating, mentoring and making duty assignments are included in this job's responsibilities.
the network operations center (noc) is responsible for the 24x7x365 monitoring of all critical systems. While maintaining high standards and performance, the noc provides technical support for both internal and external company clients and products. In addition, the noc maintains communications with appropriate personnel to provide escalation and notification of system anomalies. Overall, noc is responsible for monitoring, participating in the major incident process, and troubleshooting of incidents to resolution.
responsibilities: manage shift personnel who oversee and/or perform all aspects of site planned and unplanned maintenanceprovide leadership and make decisions regarding priorities, best practice methodologies and operational execution to build and maintain a 'best in class' noc teamensure adequate coverage for the 24x7x365 noc environment to maintain 100% compliance with service level agreementscoordinate with other shift supervisors and the noc manager to facilitate training and skills development for the noc staffcoordinate with other shift supervisors and the noc manager to develop and report on metrics for the performance of the teammaintain channels of communication with stakeholders to ensure prompt technical support of any and all business impacting incidents.coordinate with the team to ensure best practices for monitoring, major incidents and support of requested applications are followeddevelop monitors and other solutions through the use of scripting languages, monitoring tools and other available technologiesdevelop shell scripts to accomplish redundant tasks to simplify in distributed administration.participate in monitoring the availability of systems and datacenters that are crucial to day to day operations through the use of client's suite of monitoring solutionsparticipate in troubleshooting system and network performance through knowledge of tcp/ip and networking principles, as well as web technologiesidentify, implement and improve effective processes and procedures to improve team effectivenessparticipate in the process of onboarding new services through hyatt's suite of itsm and monitoring systemsseek, apply and demonstrate best practice to champion innovative and creative business solutionsensure the team follows the defined standards to resolve specific sets of incidents/problemsensure team maintains and updates knowledge base related to supported applications.qualifications: 5+ years experience with high-end monitoring tools, automation of tasks, unix scripting (perl or shell), and root-cause problem resolution required2+ years of supervisory experiencesolid understanding of itil including change, incident, problem and knowledge management and their relationshipsflexible to work after-hours to provide support as neededstrong analytical and problem-solving skillspossess detailed understanding of support processescall center, customer service, and hospitality industry experience desirablewan and lan network management, architecture, and security experience desirablestrong knowledge of tcp/ip and networking principles as well as web technologiesmust have excellent written, verbal and presentation skillsmust have strong interpersonal skills, ability to mediate and delegate, and enforce operational policiesability to influence associatesability to learn quickly and share knowledgedesire to work as part of a teamself-starter, motivated and effectively aggressive.skills: network operations, monitoring tools, unix scripting, datadog
seniority levelmid-senior level
employment typecontract
job functioninformation technology
industriesit services and it consulting
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