Application support analyst - digital pay team are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology?
if yes, we are looking for you!
join our team in mexico and be part of our service management team.
the service management function is transforming into a truly global, data- and standards-driven organization, employing best-in-class tools and practices across all disciplines of technology operations, including service monitoring, support and incident response, automated ops, change and configuration management as well as supplier/vendor and asset management.
this role is part of a high performing team of talented application support specialists who provide world-class support for commercial engineering.
you will be responsible for day-to-day operations for the applications you support, working as part of a larger global team.
about the role in this opportunity as a application support analyst – digital pay team, you will:
deliver reliable infrastructure and application operations according to business expectations across the application portfolio.partner with application development teams to deliver operational readiness for new applications and features.collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding slas.thorough understanding of itil processes related to incident management, problem management, application life cycle management, operational health management.experience in supporting applications built on modern application architecture and cloud infrastructure, global unison, .net, oracle cpq, payment authorization encryption & tokenization, java, oracle db, mssql, aws cloud services, and more.responsible for monitoring and analyzing business operational and technical key metrics.effectively articulate complex problems, concepts, and solutions to varied audiences.contribute to the strategy of the department and drive implementation of department goals that support the company's core values.participate in complex initiatives such as large-scale upgrades.partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.ensure documentation, processes, and procedures are updated regularly.participate in a continuous learning culture and a curiosity about emerging technologies.about you you're a fit for the role of application support analyst – digital pay team if your background includes:
3+ years of experience in software development and/or technology infrastructure and operations.bachelor's degree or equivalent required; computer science or related technical degree preferred.fluent in speaking and writing english.thorough understanding of itil processes related to incident management, problem management, application life cycle management, operational health management.experience in supporting applications built on modern application architecture and cloud infrastructure.broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.proven track record of success participating in projects and initiatives even with ambiguous details provided.strong customer service, problem solving, organizational and conflict management skills.strong it service management and standards experience.excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.proven ability to learn new technologies quickly.hands-on experience with programming and scripting languages.comfortable in a fast-paced environment and motivated by complex technical and business challenges.itil certification preferred.
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