Asatec it services is hiring for a competent*help desk technician*to provide fast and useful technical assistance on computer systems. Experience in service desk at least 2+ years, location: méxico, job type: remote, permanent position. Excellent english communication skills (written and oral) advance level.
If anyone is interested, please send your update resume
*responsibilities for help desk technician*
- manage help desk tickets in a timely manner
provide employee assistance
- document it-employees interactions
- run diagnostics to resolve reported issues
- follow-up with employees to ensure issues are resolved
*qualifications for help desk technician*
- microsoft knowledge / systems engineer
- 2+ years of experience working in a help desk environment
- excellent oral communication skills
- understanding of support tools, techniques, processes and how technology is used to provide it services
- detail oriented in order to keep detailed notes on tickets
- highly organized to keep help desk tickets order
- ability to diagnose and resolve basic computer technical issues