Overview: implement short, medium, and long-term operational & business plans that usher in new levels of efficiency, success, and growth, focusing on quality control and team alignment.objective: oversee business and operational plans implementation, ensuring quality control and accountability within the organization.targets guideline:productivity increasing / cost reduction.service level and deliverables quality improvement.updated, communicated, and implemented corporate policies.metrics and kpis defined for each area.rigorous execution of progress monitoring and correction mechanisms.accurate and timely company reporting set.key responsibilities:operations managementdata managementoperational improvementquality controlcross-functional collaborationaccountabilitytransparency and reportingcompany policies and procedureschange managementjob type: on-siteschedule: monday to friday, from 9:00 am to 5:00 pmlocation: central areacompensation: competitive salarybenefits: legal benefits, grocery vouchers, vacation after 6 months of tenure.minimum requirements:educación mínima: educación superior - licenciatura4 años de experienciaidiomas: inglésedad: entre 25 y 50 añosconocimientos: auditoria, gestión de proyectos, liderazgo, call center, calidad, gestión de personalpalabras clave: lider, jefe, gerente, manager, director, chief, lead, jefatura, regente, callcenter, teleoperador, telefonista, telephonist, telefonico#j-18808-ljbffr