Job description- stay up to date on all procedures related to this job which can affect the quality of products or services provided to customers- provide support to manufacturing and product development functions- interact regularly with functional peers, as well as with peers from other functions- act as an official customer representative in all matters relating to manufacturing, quality and customer relations.- interact regularly with the customer to ensure customer satisfaction- record, report and follow up on customer issues- drive root cause analysis and implementation of corrective and preventive actions regarding customer rejects (8d)- stop production if customer satisfaction is at risk- manage customer visits and audits- ensure compliance to change management procedures and requirements related changes affecting customers- understand and implement policies and procedures of quality systems (iatf 16949)qualifications:- 5+ yrs.
experience in similar role (customer qe, sqe, or similar- experience working with customer- automotive industry experience (strongly preferable)- engineering bachelor degree (electronics preferable)- fully bilingual (spanish/english)- valid us tourist visa