Company description*job description*:- resolve issues and questions customers have about tunecore products and services- work within tunecore's administrative system to update and correct account issues; cancel account content as needed- product & account management- provide information on customer and product issues to your team's lead agent- work with a team on special projects as needed- report technical and communication issues to better service tunecore artists- perform other duties as assigned by management- work on a flux schedule to provide support for our artists over weekend hours.
*qualifications*:- at least two years of experience working in an office and/or customer service- ba/bs preferred- strong communications skills: written, verbal, and interpersonal- working knowledge of mac and the microsoft office suite- manage time effectively and prioritize workload- ability to work well independently, and as part of a team- an understanding of the digital music industry- fluent in english and spanish- experience with zendesk a plus- bs/ba degree