*account manager*
dealer spike is seeking a talented individual to join our customer success department as an account manager.
a primary function of this role is to develop professional relationships with our clients as we guide them through increasing their dealership's online presence with award winning websites and strategic digital marketing solutions.
we are passionate about driving customer results for our dealers!
this individual should be able to communicate at a very high level about the services we offer, how we implement those services, and the value to the dealer of those services as we seek to drive more website traffic, qualified leads and results for our customers.
account managers will need to be comfortable using many different tools and be able to understand and interpret statistical data to make beneficial suggestions for our dealers.
*more of what you'll get to do*:
- understand all facets of dealer spike's suite of website and marketing products and services
- perform monthly reporting calls with clients
- manage assigned accounts with a focus on revenue growth and retention while providing exceptional customer service.
- assess and monitor the website and marketing services to ensure overall quality standards, success and provide proactive solutions to increase website traffic and leads.
- promote and support additional marketing and website services as well as provide product training and consult on best practices.
- work with site production team to facilitate a seamless client onboarding process, ensuring a smooth 'go live' and introduction to their website.
- handle incoming customer comments, provide appropriate solutions and alternatives, follow up to ensure resolution.
- keep records of customer interactions, process customer accounts, and file documents.
- identify retention risk and work proactively to eliminate that risk.
- update job knowledge by participating in educational opportunities.
*what we're looking for*:
- college degree preferred
- 2+ years of customer service experience
- 1+ year of digital marketing experience preferred
- experience working with a crm preferred
- excellent time management and organizational skills
- strong communication and interpersonal skills
- adaptable, energetic, team-player attitude
- ability to type 45 wpm
- ability to multitask efficiently
- proficient in microsoft word, excel, and outlook with a working knowledge of google apps
- strong technical aptitude and ability to learn quickly
*who is dealer spike?
*
dealer spike is a digital advertising company focused on helping dealerships in the powersports, rv, marine, and agricultural industries.
we provide powerful, distinctive web solutions and tools to our clients.
our expertise comes from real-world dealership experience and a passion for listening and responding to our dealers' needs in the marketplace.
*what makes dealer spike different?
*
dealer spike has found a blend of the relaxed start-up company culture and fast paced marketing world that somehow works for us.
we are a work-hard-play-hard company at our core and we promise our employees that if you take care of us then we will take care of you!
- esta es una descripción de puesto que refleja las funciones esenciales de la posición._
- juniper data center es un empleador que ofrece igualdad de oportunidades y considera a los solicitantes de empleo calificados sin distinción de raza, color, religión, origen nacional, sexo, orientación sexual, identidad de género, edad, discapacidad, información genética o cualquier otra característica protegida por la ley._
- es responsabilidad de las gerencia conducirse bajos los valores de la empresa y promover el respeto de las políticas internas de la empresa._
- es responsabilidad del departamento de recursos humanos, comunicar, capacitar y monitorear el ambiente de trabajo para que las políticas internas (código de conducta, rba y política laboral y de derechos humanos) sean observadas.
así como orientar y proponer acciones frente situaciones comunes relacionadas con las categorías incluidas en esas políticas._
- es responsabilidad de todo el personal conocer y respetar cualquier lineamiento de la empresa._
*_ physical demands:_*_ reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- while performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear.
the employee is occasionally required to stand; walk; sit; handle small components; and stoop, kneel, crouch, or crawl.
specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus._