Tech support agent monday fridaytroubleshooting specialistjob scorecardpurposeserves consumers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database and providing service parts.key responsibilities- assist consumers on inbound calls with general inquiries, trouble shooting and warranty replacements- input complete and accurate information on zendesk (ticketing system)- follow up on customer issues by e mail, phone or chat- provide service parts and follow up deliveryskills, traits & competencies- attention to detail- multi task- assist demanding customers- problem solving- time managementtipo de puesto: tiempo completohorario:- lunes a viernes- turno de 10 horasexperiência:- atención al cliente: 1 año (deseable)idioma:- inglés (deseable)