*description*the koch global solutions (kgs) customer service organization is seeking a *technical support specialist* to join our team!
join an organization that supports koch companies across several different industries and create value through problem solving and innovating.in this position, you will be responsible for providing a consumer-focused service related to software, printers, and other it issues.
you will be empowered to innovate and challenge the status quo to provide enterprise-wide solutions.
*what you will do in your role*:- diagnose & troubleshoot all it related issues for desktops, laptops, mobiles onsite and through remote access- hands on experience on installation, configuration and troubleshooting office 365 products, vpn, wireless, mobility- working knowledge on active directory, group policies, share drive, dns, network permissions handling new software standard exception requests- coordinating with service providers to solve other it infrastructure issues- ensure compliance with all koch policies & procedures in all related areas- troubleshooting for known errors and workarounds- provide guidance based on documented it policy and procedures*the experience you will bring*requirements*:- 2+ years in customer service or it or a degree in it related field- advance english and spanish language- experience deploying software and troubleshooting complex it issues- passion for change and open to challenging processes*what will put you ahead*:- 2+ years' experience in it desk side support.- experience with data reporting/data analytics- experience with service now- experience with sccm or other software deployment tools- experience with troubleshooting mac issues- experience with troubleshooting android and ios issues- experience deploying enterprise-wide it solutions- excellent communication, documentation, collaboration, and organizational skills- experience with av/conference room supportwe serve more than *130,000 koch employees worldwide and partner with 11 koch companies from a diverse number of industries*; ranging from making fabric, glass, and paper products, to manufacturing cell phone components.
since 2003 we have invested over $80 billion in acquisitions and other capital expenditures and are proud to reinvest more than 90% of our earnings back into our companies.
as kgs scales up its operations in mexico, its employees will get opportunities to carve out a career path for themselves within the organization.
this role will have the opportunity to join on the ground level and will play a critical part in helping build out the capability over the next several years.
working closely with global colleagues will provide significant global exposure to the employees.