*this is not a remote role.* this role is to be based in our zapopan office and offers a hybrid working schedule, with at least 3 days per week spent in the office.
*responsibilities*:
- work closely with stakeholders to understand business objectives and requirements.
- analyze existing business processes and systems to identify areas for improvement.
- document and maintain comprehensive business requirements, process flows, and user stories.
- perform data analysis to identify trends, patterns, and insights that contribute to informed decision-making.
- collaborate with cross-functional teams to deliver results on time.
- act as a liaison between sales and operations to ensure customer satisfaction.
- analyze the demand and supply to ensure revenue delivery within the spending budget.
- proactively identify and resolve any order or delivery issues. Communicate effectively with customers and internal teams to provide updates and ensure resolution.
- maintain accurate records of sales and operations interactions, such as orders, issues, and turnaround time, among other kpis.
- provide regular reports to management on fulfillment activities and customer feedback trends.
- contribute ideas for improving the efficiency and effectiveness of the operations process.
- ensure on-time delivery of forecast and customer orders.
- manage forecast fulfillment and minimize impacts by handling everyday issues.
*qualifications*:
- bachelor’s degree in business administration, information technology, or related field.
- minimum of 3-5 years of experience as a business analyst/fulfillment
- strong analytical and problem-solving skills.
- excellent communication and interpersonal skills. Both, in english and spanish.
- familiarity with project management methodologies (agile, scrum, etc.).
- d365 experience is a plus.
Quantum provides a benefit package that includes major medical, dental, and vision healthcare coverage that is company paid for employee and dependents. In addition, we offer a generous vacation and vacation premium policy, and company paid holidays. Further, a savings plan with a generous company match, a bountiful christmas bonus, grocery vouchers, fitness membership reimbursement, and employee education assistance among many other benefit offerings and programs.
Li-hybrid