Urgent hiring! Operations manager-brazil
introduction
key skills and experience
- at least 2 years of working experience as an operations manager or equivalent role in a bpo (business process outsourcing) setup;
- managed at least 80-100 staff across multiple lines of business;
- excellent verbal and written communication skills in english, with the ability to express ideas clearly and concisely;
- proven track record of meeting and delivering targets and commitments;
- content moderation environment work experience is a plus but not required;
- proficient in google suite and online collaboration tools is a plus;
- capable of building productive business relationships with clients;
- strong organizational, managerial, critical thinking, creative thinking, problem-solving,
- decision-making, and analytical skills;
- willing to work on public holidays and shifting schedules, including night shifts when needed.
Responsibility
- overall in charge of managing program operations and kpis set by the client, such as quality efficiencies, staffing, and service level;
- effective collaboration with team members and co-managers, immediate superior, and others
support, groups/departments such as ga, hr, recruitment, it, training and quality, and workforce management define action plans that resolve issues and drive continuous improvement;
- daily communication with the client to align expectations;
- host internal and external business reviews regularly and present operational performance, clearly communicate insights, and ensure all operational concerns are addressed;
- manage program daily and monthly operating metrics within budgeted expense parameters;
- develop, manage, and maintain employee productivity goals against departmental standards;
- produce monthly operating reports detailing center activity, trend analysis, goals/objective status, and special projects;
- coordinate with the site senior manager on human resource recruiting, training, development, and retention.
Application question(s):
- do you have legal authority to work in sao paolo, brazil?