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*the role and responsibilities*the regional end user computing lead is accountable for ensuring the successfully delivery of end user computing services, processes, and solutions to the dupont sites in the americas region (includes both latin america and north america).the euc lead manages the processes to ensure expedient resolution of end user issues and drives the appropriate level of escalation as needed.
ensures it standards, incident and problem management processes are being adhered to.
engages stakeholders to align service level and business expectations regarding end user, printing, and mobile services.
drives continuous improvement in all aspects of the user experience process by recommending changes in processes/procedures and identifying controls for problem prevention using servicenow metrics and employee feedback.
collaborates with global euc organization to align on objectives and requirements and provide recommendations and improvements to processes, projects, and leveraged services.
meets regularly with global and regional euc teams to share knowledge, highlight opportunities for improvement, and for awareness of upcoming changes.
ensures that it euc standards are being followed in the region and drive compliance with information security policies.
coordinates the procurement and disposal processes of it equipment for the region