The company
who we are:
our client is an emerging leader in the ag-technology industry, offering product life extension technology for floral and produce products. Our client and its partners work hand-in-hand to reduce negative environmental impacts while delivering fresher, more nutritious produce and enhanced florals to more people in more places.
our client is a division of a diversified holding company with a core competence in developing and operating global manufacturers of industrial equipment and components.
the position
what you will do:
* responsible for execution of our client’s products as well as customer technical support at point of use/customer facilities ensuring efficient and effective product application and performance as well as ongoing high degree of customer satisfaction (for assigned region/customers).
* develop and maintain strong working relationships and high degree of satisfaction with customers through timely and effective service/support, collaboration, and product subject-matter-expertise.
* learn and understand customer needs translating them into product use protocols and service requirements.
* assist in launching new customer product use to include training on proper application, handling, and storage.
* work with customers to troubleshoot and resolve product use issues or complications efficiently and effectively. Assist in development of effective long-term countermeasures and corrective actions.
* communicate with product director on all customer issues, relay remedial action taken, and seek assistance for issues not readily resolved.
* work to integrate emerging products into effective customer use.
* product related testing, data collection, statistical analysis, and reporting.
* assist product and sales teams with product development and innovation as well as account/market penetration and expansion.
* manage personal daily activities to achieve assigned goals and key performance indicators.
the candidate
what it will take to be successful:
* proven technical product background in fresh produce supply-chain.
* multiple years of experience working in quality control, quality assurance, food safety or similar in fresh produce packing or post-harvest environment along with a background in r&d for agriculture post-harvest in supply chain experience with sales reps.
* bachelor’s degree in agtechnology, post-harvest physiology, or similar degree programs. Master’s degree highly desired (ciad program).
* experience with testing protocols, data collection, statistical analysis, and reporting.
* ability to multitask and meet deadlines.
* ability to work independently, as well as a member of a team.
* high degree of professional commitment to customer service and satisfaction.
* advanced english language skills.
* willing and able to travel within defined territory/region by vehicle and air with potential international travel and or travel outside of territory/region (occasional overnight/multiple day travel). Valid driver’s license, insurability, and passport required.
what we can offer:
* an exciting and rapidly growing organization with a passion for innovation.
* opportunity to directly impact long term organizational performance and growth.
* opportunity to grow sales of our world class produce life extension products.
* engaging and progressive culture.
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