Descripción
job summary
this position optimizes the handling of incoming calls and transaction processing within the customer solution center operation.
it serves as the primary kansas city southern (kcs) railroad contact and is responsibr managing professional and effective communications with customers.
this position coordinates efforts of meeting the company objective of providing outstanding customer service with an emphasis on the transportation product and customer expectations and understands service expectations versus service delivered.
receives a moderate level of guidance and direction.
solves a range of moderately sophisticated problems.
leads projects of limited scope and portions of larger projects.
provides informal guidance to team members with less importante empresa.
contributes to department objectives and outcomes as guided.
job duties
works directly with product owners to ensure the appropriate assets, cis and related attributes are available within the asset and configuration management database.
stays current on railroad operations that may impact customer operations and the level of service provided to the customer.
directs efforts to determine the root cause of serviilures.
facilitates efforts to identify service improvement opportunities.
establishes contacts with the operations, sales and marketing, service design, and revenue management teams and has a majority of customer contacts in kcs manifest network and must have a peripheral understanding of the intermodal network.
establishes the ability to work remoter business continuity purposes.
exemplifies kcs vision, values, and culture in each and every interaction with team, clients, and stakeholders.
qualifications
bachelor's degrom an accredited university or college, preferably in a job related majeld of study
minimum two (2) years of relevant professional importante empresa, or equivalent combination of education and importante empresa
available to cover the night shift
we offer
complete health and welfare benefits package
competitive salary
incentive bonus plan
vacation plan
eeo statement
we value a culturally diverse workforce and are proud to be an equal opportunity
employer.
all qualified applicants will receive consideratir employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other legally protected basis, in accordance with applicable law.company overview
in 1887, arthur stilwell constructed a north-south railroad while others were heading east and west, setting the tor a century-old legacy of outstanding vision; entrepreneurial spirit; resilience in tce of adversity; and, willingness to challenge conventional wisdom.
building on that legacy, our culture rther defined by a new visir tture and a core set of values - safety, customcus, communication, teamwork, initiative & innovation, and diversity & civility.
we believe that the way we do business is as important as the business we do.
in addition to a culture that allows employees to thrive, we encourage resourcefulness with an award, recognizing employees who see a problem (or opportunitynd a solution, and use whatever authority and resources are available to get a job done well - accomplishing was previously thought could not be done.
if you want to do work that is creative and strategic, be heard, grow professionally, be valued by your employer, and know that you are making an important contribution to an essential industry, a global supply chain, and the larger economy, kansas city southern may be the plar you.
the talent selection procer vacant positions at kansas city southern de méxico, sa de cv (kscm) is governed by the principles established in its labor equality and non-discrimination policy, in accordance with the provisions of section iii of article 1 of tderal law to prevent and eliminate discrimination (lfped), and applies to applicants internal and / or rnal alike.
in addition, kcsm does not request clinical tests and / or desk tesom applicants as part of the decision-making process during selection.
categorías:
atención a clientes - call center
soporte
id:
14739507
reportar vacante