*essential functions of job*:- help resolve all customs documentation questions/issues that may delay shipments to/from all plants in canada, the usa and mexico (often while shipments are in route to the destination).- train and assist plant personnel with creating customs invoices and other documentation in tms web ui. Help resolve systems issues when they occur with yanfeng / jci it.- coordinate customs documentation with transportation information- review and respond to inquiries for information from customs brokers needed to avoid delays of shipments in route to destination or needed to file documentation timely to usa or canada customs.- work with vendor to provide trade information/documents required under contact with oems and other customers. This includes part level trade certificates (example: nafta and usa - korea certificates), country of origin percentage used for oem labels, manufacture country of origin and other information.- work with plants to provide complete data to vendor for processing to meet customer demands- develop solutions to "out of process" requests from customersextract information from mfg pro, sap and qad when feasible to resolve data issues.- identify and suggest resolution to data deficiencies (resulting in manual "work arounds").- work with vendor to obtain information needed to create trade certificates needed by yanfeng to qualify for trade programs that reduce duties and fees.- review and approve customs broker invoices (referred for review by trans international).resolve export alerts created from tms.*essential common requirements for all employees*:- must comply with all company policies and procedures.- employee must have the ability to work additional hours and / or overtime as needed or assigned to complete job duties on time.- ability to multitask, interact politely and professionally with customers, suppliers and vendors, and work cooperatively with employees at all levels.ability to maintain predictable and regular attendance, arrive to designated location on time, or be at assigned location ready to work for assignment (plant, corporate office, or remote).*required education level*bachelor's level degreearea of study: international trade or similar.*equivalent work experience may also be considered for certain positions.*required qualifications (experience level, skills, knowledge)*:2-5 minimum years of experience with customer service.choose an item. Minimum years of experience within the automotive industrymust be able and willing to travel and work at customer sites, including industrial manufacturing plants which might require climbing, lifting, or working in confined spaces.