Responsible
essential responsibilities:
operations and scheduling (40%)
the training support coordinator is responsible for developing a calendar for their region that details what training courses are available, when, where, the cost, and seat availability.
this includes internal or external customer facing courses.
- coordinates with internal and external stakeholders regarding organizational training needs.
- schedules and organizes training programs to meet specific organizational training requirements.
- uses various software platforms to schedule events, enroll participants, send invitations, and manage classes.
- maintains stocks for instructor/student guides, training aids, demo kits and other consumable items for courses.
- maintains and distributes a printed and electronic version of course catalogs and training content.
- tracks and reports course completions, certifications and certification expirations.
- sends notifications to provide feedback to program participants and management.
- sends notifications of pending certification expirations and recertification requirements.
- handles logistics for on and off-site training activities including instructors, venues, and equipment.
- responds to standard generalized inbox requests for various regions.
- explains programs, products, and procedures to partners and sales team.
- resolves standard partner issues working with channel program administrators and other channel interfacing teams.
- supports team in partner issue resolution.
- serves as a back-up channel operations specialist if needed.
education and experience:
- required degree: high school diploma
- preferred degree: associate's degree in a related field, or equivalent work experience
- years of experience: 1-3 years' experience
work shift
day (mexico - jalisco)