This is a remote position and we are hiring candidates from the whole country.
agileengine is one of the inc. 5000 fastest-growing companies in the us and a top-3 ranked dev shop according to clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.
if you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! :)
what you will do
1. perform detailed post incident/root cause analysis;
2. document issues, troubleshooting steps, and resolutions clearly and thoroughly;
3. closely partner with the development teams to maintain a rapport for the rapid and iterative feedback loop;
4. monitor and analyze web application performance, identifying and resolving issues promptly;
5. analyse, triage, and assign build & integration bug reports to engineering teams;
6. partner with our core teams to monitor internal diagnostic tools and recognize out-of-the-ordinary patterns and raise the appropriate escalation globally utilizing the follow-the-sun support model;
7. third-party vendor monitoring, management, and escalation;
8. continuously optimize and implement triage processes, collaborate with data, automation, infrastructure, and business teams;
9. partner with the engineering and operational teams on code release, business tooling, and support including cross-regional triage teams;
10. participate in on-call rotation to provide 24/7 support for critical applications;
11. show initiative and be a valued team member.
must haves
1. +5 years of experience in a project management or technical project management (tpm) role;
2. experience with e-commerce projects is a must;
3. strong analytical and problem-solving skills;
4. excellent communication and interpersonal skills;
5. ability to work effectively in a fast-paced environment and manage multiple priorities;
6. understanding of web technologies, networking, and it infrastructure;
7. ability to work independently and as part of a team;
8. must be available to participate in a 24/7 on-call rotation;
the benefits of joining us
1. professional growth: accelerate your professional journey with mentorship, techtalks, and personalized growth roadmaps;
2. competitive compensation: we match your ever-growing skills, talent, and contributions with competitive usd-based compensation and budgets for education, fitness, and team activities;
3. a selection of exciting projects: join projects with modern solutions development and top-tier clients that include fortune 500 enterprises and leading product brands;
4. flextime: tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.
next steps after you apply
the next steps of your journey will be shared via email within a few hours. Please check your inbox regularly and watch for updates from our internal applicant site, launchpod, which will guide you through the process.
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