Job title:
salesforce solution design architect (mexico - work from home)
job description
we're concentrix, the intelligent transformation partner. Solution-focused, tech-powered, intelligence-fueled. As a global technology and services leader, we power the world’s best brands, today and into the future. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
the concentrix catalyst team drives concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to unlock value through tech-powered and intelligence-fueled experiences. You will be surrounded by the best in the world, providing market-leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that improve outcomes and value for our clients.
join us and be part of this journey towards greater opportunities and brighter futures.
responsibilities
1. conduct research into clients’ use of salesforce, producing a report of findings with recommended steps and a roadmap for salesforce solutions.
2. collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements.
3. review solutions and recommend improvements.
4. groom and refine the salesforce product backlog in liaison with stakeholders on the project.
5. own the design of salesforce and (optionally) other affiliated solutions for sales, service, and platform solutions.
6. act as a release manager, approving configuration and coded items to be deployed between environments.
7. provide guidance on user story writing style.
8. ensure success and acceptance criteria are defined for each story.
9. describe and illustrate designs with appropriate justifications.
10. ensure documentation of the steps for testing.
11. supervise the configuration, quality assurance, testing, and deployment of salesforce.
12. collaborative project and workstream planning.
qualifications
1. at least 5 years’ experience in a leading role in delivering salesforce projects.
2. excellent communication skills, written, verbal, and interactive when online.
3. minimum salesforce certified: administrator, sales cloud consultant, service cloud consultant, platform app builder.
4. a pro-active personality with a can-do attitude.
5. excellent relationship-building skills.
6. strong analytical skills, with the ability to observe trends and make suggestions based on results.
7. available and responsive to questions, clarifications, and instructions.
8. ability to tailor communication to multiple audiences at all levels.
9. a self-starter, experienced in leading projects or delivery work streams.
10. outstanding written communication skills.
11. ability to demonstrate concepts visually and in writing to enable stakeholders to decide with confidence.
12. a strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy.
13. excellent ability to coach, motivate, and direct work tasks to a multi-disciplinary team of salesforce professionals.
desirable
1. bachelor’s/postgraduate degree or professional qualification in business, computer science, marketing, finance, or a similar field of study.
2. salesforce designer certifications.
3. salesforce architecture certifications.
4. active in the salesforce community.
location:
mex work-at-home
time type:
full time #j-18808-ljbffr