Reporting to the sales manager, this person will be responsible for the implementation of training strategies, plans, and processes to support organizational goals.
*responsibilities*:- new hire training and uptraining- prepare/improve training/nesting curriculum- prepare training materials and keep them updated- deliver training and uptrainings for new hires and current employees- develop quality agents that can perform on their own- handle nesting team and accountable for their performance- provide floor support to designated area of agents with call handling to new or struggling agents during nesting*requirements*:- solid bpo/call center *training* experience- experience in remote work and digital tools (crm, google, dialer, etc.
)- medium to high technology skills- equipment to work from home (computer i3 or equivalent and above, 10 mbps of internet speed and above)*we offer*:- weekly base pay- performance bonus- monday to friday schedule- benefits since day one- permanent work from home arrangement- growth opportunities*job types*: full-time, permanent*salary*: $16,000.00 - $22,000.00 per month