Role purposehsbc directo senior manager is a key strategic role with three main functions: commercial strategy, the creation of remote flows and administration of the premier lounge terminal 2 mexico city international airport. This role focuses on directing and implementing business strategies to optimize operational efficiency and improve the profitability of wealth personal banking, ensuring compliance with regulations and adhering to policies defined by hsbc.principal accountabilitiesportfolio management of patrimonial, advance, premier, retail business banking clients under the different figures he leads.achieve expected performance in sales of acquisition, placement, insurance and new customer products to the bank and the segment.implement flows and tools that reduce the cost of service and provide effective and efficient service to customers.motivate the use of remote contact through fast, friendly and efficient service to reduce operational costs in the branch and provide a broader and more optimal range of services for the client.inform the conditions and terms of the products offered by the bank and/or the client contracts, as well as the services required to raise clarifications and/or complaints, all by consulting the circulars and instructions and attending the calls for courses arranged to maintain update said information and provide the best service.advise clients on financial solutions that are tailored to their needs, such as: investment products, protection, credit, among others.lead the team with a vision of business growth focused on customer service, adhering to guidelines and controls.coaching your direct reports in management skills for their teams.ensure that regulations are complied with and adhere to policies defined by hsbc.#j-18808-ljbffr