If you’re looking for a career where you can make a real impression, join our global service center - hsbc and discover how valued you’ll be. We are currently seeking an experienced professional to join our team in the role of
senior analyst – data ops pricing
objective
markets securities services data ops pricing is a shared service organization created in 2010 within htso, which provides reference data information across entities within hsbc group.
the process is located in bangalore and colombo. We cater services to 3 main businesses, namely global market, securities services, and private bank.
our clients are spread across the globe covering asia pacific, europe, middle east, north africa, and the americas.
* the responsibility would be to own and manage automation tools for enterprise reference data maintenance across various asset classes in the department (fixed income, equities, derivatives & fx business).
* to ensure that all work is delivered within agreed timeframes and meets the required high-quality standard.
* to deliver a high-quality customer-driven service which provides customers with a positive view of hsbc and meets their expectations in terms of accuracy, timeliness, and professionalism.
* understand and deliver excellent customer service. Process customer instructions accurately to achieve agreed quality standards and targets.
* to pro-actively suggest and design improvements in process workflows.
* to ensure that common fraud/errors/irregular transactions are identified and escalated in accordance with procedures in a timely manner.
* to understand and comply with all relevant policies and procedures issued by the group and contained within the group standards manual and relevant functional instruction manuals.
* to be aware of the operational risk scenario associated with the role and ensure that all actions take into account the likelihood of operational risk occurring.
* to maintain hsbc internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
* to acquire and update knowledge on procedures.
activities:
* to ensure that issues/problems are effectively investigated and resolved or are appropriately referred with recommendations.
* to respond quickly to urgent work demands and be flexible with work timings.
* stakeholder management.
* risk management, to be aware of data standards/cdes and to be compliant as per hsbc policies.
* manage and evolve the automation tools/business rules of an ever-changing business.
* acquire a good understanding of process and business applications.
* prepare up-to-date reports & presentations for senior management meetings.
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