.overview:*recruiter*: alma martinez*reports to*: evelyn manzanoposition available in guadalajara & querétaro- taking orders from canada distributors in spanish, english and french- order tracking- follow up on canada´s distributors needs in spanish, english and french regarding distributor relations and order support.- follow up with distributor´s complaints, requirements, and inconveniences until resolution.- provide service via chat for distributors from canada in spanish, french and english, updating personal information and supporting distributors with the necessary information to help their business growth.
*functions and responsibilities*- track member´s orders showing with empathy and good service.- document any adverse event reported by a distributor and continue with the process needed for them to receive proper follow up by the correct department.- provide distributors with information regarding promotions, events, and our products.- orientation for our distributors so they can obtain better results from products and company services.- reactivate distributor´s account when they request it.- document each one of the interactions that our distributors have.- leave cases pending for different departments according to our distributor´s needs.- work hand in hand with other areas such as finance, warehouse, operations, sales centers and order audit to provide solutions for order issues.- assist with order adjustments, modifications, or cancellations when applicable as a onetime exception.- keep a professional communication with management, area supervisors, work collages, different departments and distributors providing quality service.- stay up to date on any changes to stay updated on area processes.- have a proper use of all tools to provide an efficient service for our distributors and their businesses- support herbalife´s corporate events.- have basic knowledge on what departments we should be transferring our distributors to according to their needs or inconveniences.- advise supervisors of any problems with our member´s tools such as: goherbalife and myherbalife to report via help desk.- make (ob) calls to provide relevant information to our distributor´s regarding promotions, launches and business opportunities.- contribute to decrease call flow of our sales order department.- support ob campaigns when wfm requires it.- be available to support at the call center on holidays and events out of office when the required by the company.- correctly assign hncare cases for proper and efficient follow up and reporting.- distributor support via chat.
*processes and controls*- compliance of company politics.- adherence to controls established by the member relations department to achieve monthly goals.- follow required processes by quality.- finish the complete training process and have a satisfactory evaluation according to the region´s criteria