About lyra health
lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as morgan stanley, uber, amgen, and other fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by david ebersman, former cfo of facebook and genentech, lyra has raised more than $900 million.
lyra health are recruiting a learning and development consultant to support our growth in the consulting and project management capabilities within the wider global learning and development team. This person will specifically support us / mexico time zones.
this is a hybrid position with the opportunity to work at our mexico city office and from home.
this is a full time position, monday to friday.
key responsibilities
* l&d consulting:
* act as a guide and advisor to clients directly and through account management on behalf of l&d regarding appropriate services they can book to meet customer’s proactive wellbeing needs (note this is at an organisational level, not at an individual level. L&d is group based interventions with a company or team, not individual).
* add value to existing lyra mental health and employee assistance programme accounts, through l&d consulting support, in ways that support contract retention and further customer investment in lyra.
* provide sound, impactful, appropriate, and clinically sound programme and intervention recommendations to meet clients' l&d needs (often in collaboration with our departments and global stakeholders at lyra).
* demonstrate ability to innovate effectively and within reason where needed to solve problems and adapt products to meet client demands.
* proactively seek out opportunities to lay foundations for future l&d work at key and strategic clients through professional reporting and strategic recommendations that serve both the interest of the client and, where appropriate, further opportunities for l&d.
* attend suitable meetings to give feedback/showcase value/pitch solutions and calling in leadership/product expert support where needed.
internal & external client relationship building
* build positive supportive relationships with clients (both global and local), showcasing professionalism, responsiveness and reliability in your interactions, building their trust in your and lyra's ability to deliver high quality services.
* build positive supportive relationships with account management teams, acting as a support to/liaison with them on behalf of l&d.
* manage internal and external client expectations of l&d proactively and responsively, demonstrating a balance of customer-centricity and flexibility with l&d boundary protection (operational and commercial).
multi-stakeholder, commercial, and project management
* regular check ins and alignment with colleagues to ensure smooth implementation of bookings.
* ensure alignment on expectations (from or to) local office providers, and advising local offices regarding l&d catalogues and commercial parameters where needed.
* ensure briefings are clearly articulated and timeously communicated to facilitators when needed.
* ensure overarching project management of accounts and broad projects (and that sub-components e.g. operations / content / reporting etc. are delegated where needed).
* ensure content is fit for purpose and adapted by self (minor edits) or by product team (significant edits/builds) where needed, and that commercial implications are communicated and effected.
* demonstrate sound commercial acumen, compliance, and financial management of portfolios (contract adherence, ensuring feasibility and profitability of services proposed, not over-promising, and treating both client and suppliers with fairness).
about you
* self starter, highly influential, diplomatic and a true team player.
* excellent “customer” facing and relationship-building skills.
* competent working remotely and using virtual platforms for interaction.
* computer competent and comfortable working and communicating online (primarily virtual meetings).
* fluent and confident speaking and writing in english.
requirements
* undergraduate or postgraduate degree or equivalent qualification in psychology, mental health, employee wellbeing, eap fields.
* ideally the successful candidate will have experience working within employee wellbeing / eap or related industry and/or working within learning and development fields (provided some exposure to mental health / wellbeing materials).
* experience working with commercial elements and financial management will be valued.
* experience working across multiple countries / globally will be valued.
* this position is based in mexico with an office in mexico city and remote work is possible provided the person can ensure their own strong and reliable power and wifi connection as these are vital for remote work role.
* the person needs to be flexible about sometimes supporting with meetings outside of standard working hours in-country due to global team and clients with sites around the world.
we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
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