Service desk agent
description:
speaks portuguese
- ticket handling: problem resolutions through troubleshooting or transfer documentation
- callback: where the procedure so indicates
- backlog management
- chat management: ticket registration
- web ticket management: ticket registration
skillset needed to apply:
- english proficiency (advanced)
- portuguese proficiency (intermediate-advanced)
- recent tech-support call center experience is a must
- 24/5 full availability
*temp wfh & on-site attendance availability
working conditions:
- salary: $25,000 gross monthly pesos
- benefits of law and superiors
- location: col. Lagrange, san nicolás de los garza
*salary*: $17,000.00 - $25,000.00 per month