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*role description*to ensure operational excellence in the way we solution, provision, instrument, manage and continuously improve citi's technology infrastructure services.
providing support to platform/ sector-specific business teams by ensuring that the systems and production environment is optimized in accordance with the organizations standards while meeting business and country specific requirements as appropriate*key responsibilites*infrastructure operations*- to be accountable for vetting the correctness of the build architecture solution of new projects- to be accountable for technical requirements of projects lies by liaising with the sector/platform teams- to establish risk identification & mitigation planning of end to end technology solutions- to help identify risk resolutions and improvement opportunities and track them to closure through service improvement plans- to promote adoption of technical / architecture standards to ensure consistency and efficiency across the organization- to ensure server availability by monitoring servers and highlighting any issues and recommending remedial actions- to understand risk exposure / situations and recommend remedial actions for issues dues to eovs/eol, access restrictions etc.- to drive efficiency across regions while adhering to region's (country's) data privacy laws, legal frameworks, regional practices etc.- to be accountable for root cause analysis for complex incidents- to work in tandem with other sector/platform managers to do rca (risk control assessments) & decide the resolution- to review infrastructure for single points of failure (spof's) and escalate to correct teams- to look for capacity related incidents and bring focus to senior management- to prevent recurrence of issues by analyzing tickets, understand patterns and recommend remedial actions based on global impact of the problem- to identify processes/procedures that are not congruent with industry standards & suggest improvements