.regional network operations manager, vice presidentabout this roleas a regional network operations manager, you will:lead a regional network operations (noc) team ensuring incidents are remediated and reported in a timely manner.utilize technical knowledge to drive noc performance and ensure timely acknowledgement and remediation of all incidents/alerts.lead team transformation from traditional infrastructure management to cloud infrastructure management.develop performance metrics for the global noc.
continuous mttr reduction by tracking ticket/alert/request progress and by identifying and removing process inefficiencies through a data driven approach.produce a framework for performance monitoring and metrics and reporting of kpi's and associated trends on a repeatable process.drive ownership and accountability throughout the noc function.collaborate with global peers to optimize and automate processes to improve operational efficiencies.
utilize industry experience to improve infrastructure reliability and monitoring capabilities for the function.provide people and human capital management including staff mentoring and career development.manage noc shift rotation to ensure 24x7x365 coverage and be point of escalation for the team.encourage an environment built on trust, open communication, creative thinking and cohesive teamwork.what you need:10 years of network operations experience with at least 5 years in a relevant leadership role.experience of managing mission critical networks leveraging advanced technologies including (cisco, checkpoint, f5, advanced routing protocols, vxlan, security and cloud deployments e.g., azure, aws, gcp).experience in driving and raising issues with infrastructure vendors and service providers.extensive experience in managing and troubleshooting global networks including network management tools.self-motivated, ability to work independently with minimal supervision and highly task-oriented person.scripting and programming skills for python, bash, ansible or terraform, etc.
is desirable.ccie or similar industry certification highly desirable.microsoft azure 104 certification or higher is a plus.excellent written and verbal communication skills.proficiency in english, both written and verbal, is required.our benefitsto help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and flexible time off (fto) so you can relax, recharge and be there for the people you care about.our hybrid work modelblackrock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all.
employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week