Vsd field service engineer/als technical support engineer
full job description
the export sales department is responsible for supporting the sales of power electronics equipment for various oil & gas and industrial markets. Customers are typically oil-service companies, oems, epss, and dealers in industrial markets. The equipment we develop, manufacture, and service are primarily low- and medium-voltage drives, downhole sensors, and linear esp. This job involves working remotely from mexico and requires good self-organization, punctuality, and business trips across mexico, the usa, and latam.
we are looking for a specialist to join our team with experience in the oil and gas industry, with good knowledge of submersible and surface equipment, commissioning, maintenance and troubleshooting, testing downhole sensor/lesp, repairs, downhole equipment.
* technical support engineer is responsible for providing uninterrupted service of products in the region of location, equipment commissioning, repair, maintenance services. Perform business trips in the region of the base.
* carry out commissioning of new equipment at the customer's facilities.
* support equipment pilot operations (pilot tests), ensuring that assigned pilot test timelines and goals are met for all company products.
* provide pre-project inspection of customer's facilities, in preparation for the first implementation of new products (for the market - general industry).
* perform repairs of equipment. Maintain records and planning of spare parts for timely uninterrupted product service in the region.
* receive equipment from the manufacturer's plant, arrange delivery to the customer's facilities, and control the accuracy of order paperwork.
* consult the customer's representatives on service maintenance and operation of the equipment. Receive incoming requests from customers for paid services. Conduct customer satisfaction surveys on delivered and operated equipment.
* collect and identify information on technical problems of the customer, to formulate proposals to improve the performance of the equipment in operation, and technical process of customers.
* participate in commission investigations of equipment failures at the customer's or third party's premises.
* participate in the implementation of corrective and preventive actions developed to improve the quality of equipment delivered to customers.
* keep daily reports on completed work in crm bitrix24.
job specifications
* bachelor’s degree in electrical engineering, power electronics, or two-year technical degree with an additional 3 years of relevant experience. Certificates and diplomas confirm the verification of knowledge in the main profession.
* experience in maintenance and operation of converter equipment, from 3 years and more (frequency converters, vsd/vfd triol is preferred).
* experience in artificial lift operations is preferred.
* possession of complex measuring instruments (oscilloscope, megohmmeter, network analyzer, etc.).
* skills in the organization of commissioning works, in repairing and restoring vsd/vfds. Computer proficiency is required.
* previous customer-facing experience preferred.
* electrical safety certificate above 1000 v, certificate permitting work on offshore platforms is welcome.
* the possibility of business trips to europe and the usa is an obligatory requirement. Readiness for business trips up to 1 month.
* valid international passport, b-category driver's license.
* technical english upper-intermediate (b2) or above.
* ability to lift up to 60 pounds.
* maintain effective working relationships with other employees and customers in the region.
working conditions
* able to work a flexible schedule, work long hours and/or irregular hours, travel on-call with short notice, and, from time to time, work in extreme weather conditions.
* pass a background check, physical examination, and drug screen.
* b2b contract.
disclaimer
the above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.
about us
triol is an international manufacturer of high-tech and innovative equipment: low-voltage and medium-voltage frequency converters, submersible equipment control stations, telemetry systems, and unique oil production installations.
we have been working in the power electronics market for more than 30 years, performing a full cycle of work - from the development and production of equipment to sales and implementation at the customer. Our production sites and representative offices are located in ukraine, poland, the usa, latin america, and the middle east. We have more than 600 implementations of our products in europe, the usa, canada, latin america, asia, ukraine, africa, and china. More than 500 highly qualified professionals work on the creation of our unique products.
seniority level
* mid-senior level
employment type
* full-time
job function
* information technology
* industries: appliances, electrical, and electronics manufacturing
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