.job title: implementation engineerdepartment: customer successreports to: manager, implementation engineersjob summary: specright is looking to hire a technical implementation engineer within our customer success team.
in this role you will be responsible for managing customer and product implementation configuration including specright and salesforce.
you will also work hand-in-hand with the director of implementation and implementation engineering manager.
you will work cross-functionally with teams including sales, marketing, product management, and software engineering.
in this role, you will get the chance to work with customers such as johnson & johnson, p&g and caterpillar.responsibilities and dutiesresponsible for the technical solution execution and build of customer solutions and ensuring implementation success for projects in mid market to enterprisedefine and document solution design, user stories and requirements inclusive of configuration, custom development and data migrationwork with the solution data architect & project manager to define a scope and deliverables for a successful implementationconsultant, lead and guide customers with best practices to support customers in business transformation and process optimization as part of a specright implementationhelp customers transform their business with sdm technologyconfigure objects, layouts, and workflows in specright with salesforce admin functionsassist with data imports, quality checks, and verification of client datawork one-on-one with clients in the following industries: beauty and cosmetics, consumer goods, packaging, food & beverage, wine & spirits, automotive, and chemicalstrain and mentor new implementation engineers within the team, for product and industry best practiceconduct weekly technical training and/or mentorship for the teamqualifications3+ years experience required, ideally within manufacturing or tech industriessaas, consumer goods, food & beverage, packaging or supply chain experience requiredsalesforce knowledge preferred but not requiredbe an active learnerability to manage multiple customers' task prioritization (i.e.
holistic approach)the desire to dive head first into an early-stage technology environmentexcellent communication, interpersonal, email and organizational skillsattention to detailhighly accountabletime management with respect to managing multiple projects at oncefast learner, team player, can-do attitude, highly organized, execution-oriented, problem solverpositive and inquisitive attitudeability to provide technical solutions for medium to high complexity projectsthrives on tackling challengesabout specrightspecright offers cloud-based software (saas) for specification data management to fortune 1000 companies with complex needs.
whether it's packaging, formulas or products, specright helps companies reduce costs and empower efficiencies by sharing, analyzing and auditing specifications