Job description - regional operations manager - cross country (2506232265w)
description
at johnson & johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in innovative medicine and medtech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
diversity, equity & inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, you are welcome in all open positions at the largest healthcare company in the world.
purpose: the operations manager will oversee and drive the efficiency, compliance, and strategic impact of critical regional operational areas: operational hub, contact center, and regional events.
you will be responsible for:
1. regional contact center: management of the contact center, focusing on creating an efficient, customer-centric hub that ensures high-quality service delivery, compliance with regulatory standards, and continuous improvement in customer service outcomes.
2. regional events: manage seamless planning, support, and execution of ibvts and other strategic events, ensuring high quality, timely delivery, cost efficiency, compliance and value to healthcare professionals and stakeholders.
3. operational hub: oversee the efficient operationalization of administrative processes, including purchase orders, contracts, and resource allocation, while maintaining compliance and optimizing resource use.
4. drive strategic improvements and stakeholder collaboration: lead initiatives to enhance processes across operational areas, achieving greater efficiency and cost savings, while fostering strong stakeholder relationships and leveraging capabilities to ensure alignment with organizational goals and support impactful collaboration.
5. team management: lead, manage, and develop a high-performing team, fostering a collaborative and accountable environment that drives operational success.
qualifications:
1. degree in business administration, engineering or related areas;
2. experience in operations and people management, with an ideal track record in overseeing one or more of the focused areas: contact centers, administrative processes, and event management.
3. availability for travel;
4. english - proficiency level;
5. native spanish or portuguese.
skills:
1. operations management;
2. team leadership;
3. process optimization;
4. stakeholder management.
johnson & johnson is an affirmative action and equal opportunity employer.
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