.company descriptionqad is building a world-class saas company, and we are growing.
we are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.- we are a virtual first company and your primary work experience will be virtual / working from your home.
occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment._*job description*:as a *database administrator (dba)* you will design, maintain and document complex qad database environments and system performance analysis using qad technical tools and reporting technologies.
this includes maintaining service level agreements (slas) for systems up time and ongoing monitoring and maintenance of all cloud ops environments in a 24/7 on-call team.
you will optimize performance through ongoing and ad hoc database and system analysis.
you will directly and indirectly interact with customers responding to tickets entered into the cloud ops customer support ticketing and monitoring systems.
*what you'll do*:- monitor database and system performance and recommend system-wide changes to enhance overall system performance and operation.
write documentation (user manuals, build instructions, standard operating procedures, etc.)
to support deployment to the customer.
address system down situations and system performance degradation on priority.- efficiently analyze root cause for issues and also take-up recommendations from the root cause analysis, so as to prevent such issues in the future for the same customer or sometimes on a global basis for the entire cloud base.
monitor and report on database health and performance on need basis.
ownership should be demonstrated as a primary factor in all desired involvements.- create and validate test plans for system changes prior to deployment.
address comments from the change advisory board prior to deployment of system/database level changes and also advise the board for streamlining of instructions/validations as and when required.
coordinate with customer, peers or client manager as needed and provide updates as required.- most importantly, automate and script system database tasks, streamline processes, and perform standard administration functions as needed to maintain clean database environments.
also, help in automating the daily repetitive tasks so as to keep focused on complex and emergency issues.- create, deploy, test and maintain backup and recovery plans.
perform backup and recovery of controlled databases.
recommend enhancements to currently configured policies for environments.- stay abreast of new developments in the field and be a resource to other team members.- participate in rotational 24/7 support of existing customer environments and go live opportunities.
*qualifications*:- bachelor's degree in engineering or computer science