Your primary role is to support the u.s. Ford pro charging business operations team with administrative tasks associated with customer account maintenance, generating online electronic invoices/payments, resolving shipping issues and sharepoint site administration.
the minimum requirements we seek:
- business related bachelor's degree required (supply chain, business, logistics, industrial engineer)
- 2+ years of supply chain experience
- 2+ years data analysis experience
competencies and skills:
- logistics and/or purchasing experienced is desired
- sharepoint hub site, architecture, site migration and administrative experience
- business and data/dashboard visualization experience qlik sense, excel power query, lookr
- purchase order and inventory reconciliation
- effective communication skills both written and verbal
- english proficiency
- ability to work autonomously
- high integrity
- extremely organized with great attention to detail
- driven by continuous learning
- microsoft excel knowledge
- experience with salesforce preferred
disclaimer:
ford motor company is an equal opportunity employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.
- process customer claims, returns and shipment of replacement chargers.
- track shipping concerns and coordinate claims with less-than-truckload (ltl) carriers, ford components sales and 3rd party warehouse for canada/u.s.
orders.
- provide new ford pro charging customers with accounts payable and vendor set-up support.
- administer "inventory fulfillment and asset tracking system" - user training requirements and system access
- track inbound shipments from suppliers and advise 3rd party warehouse of inbound shipments
- expedite and route docusign files for signature in accordance with ford pro charging delegation of authority
- coordinate documentation and approvals for reseller requests for proposals (rfp)
- sheppard exception requests through approval process
- assemble order processing/inventory control metrics and relevant data for senior management presentations - follow-up with individuals/activities as necessary
- complete sharepoint shipping request form for select ford pro charging channel customers
- create new customer accounts in salesforce
- help track and resolve misdirected payments from customers
- create ecommerce payment links in stripe
- maintain ford of canada customer/shipment account information
- support/maintain accurate ford model e dealer customer information
- track issues with 3rd party logistics provider
- lead and support migration of existing ford pro charging sharepoint site to new hub site configuration (inclusive of associated sites)
- maintain sharepoint site compliance and governance
- track and support user file migration to new site(s)
- support administration and user access