Overview
level: staff iii
recruiter: manuel garcia
position summary
general
capture orders from associates and guide them to achieve the best results from herbalife products and services.
functions and responsibilities
* capture and track orders from associates via telephone, showing empathy and good service.
* document any adverse events reported by an associate or customer and continue the corresponding process to ensure they receive follow-up from gmpss.
* provide information on promotions, events, and new products to associates.
* guide associates to achieve the best results from the company’s products and services.
* reactivate accounts of associates who request it via telephone.
processes and controls
* follow the corresponding order processes and procedures.
* correctly code cases in hcm for timely follow-up and corresponding reporting.
supervisory responsibilities:
n/a
job qualifications
organizational relationships
interact with the associate relations, order support, and gmpss areas.
job profile:
skills/education/experience:
* technical degree and/or completed high school.
* one year of customer service experience.
* outstanding customer service attitude.
* basic knowledge of microsoft word, excel, email, and internet.
* ability to solve problems and perform activities delegated by the supervisor.
* results-oriented.
* ability to interact with all levels of the organization.
* excellent verbal and written communication in spanish and english.
* teamwork.
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