High school diploma or bachelor degree in progress- 1+ years of direct management experience of employees and their performance.- 1+ years of experience with performance metrics- english basic leveljob summaryamazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online.delivery shift manager jr is the support for the completely last mile operations within a delivery station.
the role is responsible for managing a +20 hourly team, safety metrics, attrition, payroll, shifts, vacations, overtime and the amzl ops metrics; delivery efficiency, number of routes, cost per shipment.
in addition, this role gives support in purchasing tools, services and consumables for the station.
*the impacts of this position are*:operational kpis and cost goals in the strategic plan.
the overriding goal is to maximize customer satisfaction and through this long term shareholder value.
*responsibilities*:- create balance between "work hard" and "have fun" with associates under scope- ensure the team execution to accomplish the business goals- support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations- processes mapping activities.- assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of amzl mexico.- follow up the kpis of operations within the delivery station.- actively supports and promotes organization change.- dive deep analysis of kpis- support the aces team, customer service or other upcoming goals.- measure drivers' performance, discipline and customer experience service- internal audits execution.- support and participate in the quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan.- implement change and/or develop new processes as required to provide ability to better service amazon customers, focus on reducing cost.- implement and develop the delivery stations workflow and metrics according to the standard work and book of processes- ability to analyze ambiguous and rapidly changing data sets and identify key issues.- demonstrated effective decision making in the midst of change in responsibilities, work processes, timeframes, performance expectations, organizational culture or work environment- experienced in last mile industry or a manufacturing shop at least 2 years.- demonstrated experience to effectively manage workload and meet aggressive deadlines.- demonstrated strong analytical skills, attention to detail, problem-solving.- demonstrated a strong track record of change management and understanding of what motivates others to change.- demonstrated people managing for at least 1 year- english and spanish: business conversation.