Client & project: we are seeking for a new talent to join the performance & quality team where you will have the opportunity to collaborate in a bank project.
the client is a company specializing in financial services.
responsibilities: as a business transformation representative, you will be responsible for developing operational excellence practices, trainings, tools, and methods.
ensure projects are performed according to procedures, processes, and guidelines.
expected to be an sme, collaborate and manage the team to perform.
responsible for team decisions.
engage with multiple teams and contribute on key decisions.
provide solutions to problems for their immediate team and across multiple teams.
expert proficiency in business process design is required.
expert proficiency in journey management is recommended.
business model strategy expert proficiency is suggested.
create and implement innovative business process design strategies to enhance operational efficiency.
lead cross-functional teams to drive business transformation initiatives.
analyze and optimize existing processes to improve overall performance and quality standards.
develop and deliver training programs on operational excellence practices.
collaborate with stakeholders to identify and implement process improvement opportunities.