.a través de nuestros asociados, conduent ofrece servicios y soluciones de misión crítica a empresas de fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos.
tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días.
*job track description*:- performs business support or technical work, using data organizing and coordination skills.- performs tasks based on established procedures.- in some areas, requires vocational training, certifications, licensures, or equivalent experience.
*general profile*- expands skills within an analytical or operational process.- maintains appropriate licenses, training, and certifications.- applies experience and skills to complete assigned work.- works within established procedures and practices.- establishes the appropriate approach for new assignments.- works with a limited degree of supervision.
*functional knowledge*- has developed skillset in a range of processes, procedures, and systems.
*business expertise*- supports to achieve company goals by helping teams to integrate and work together.
*impact*- impacts a team through quality of the services provided and information shared.- uses discretion to modify work practices and processes to achieve results or improve efficiency.
*leadership*- may give informal guidance to junior team members.
*problem solving*- ability to problem solve, self-guided.- evaluates issues and solutions to provide the best outcome for the client and end-users.
*interpersonal skills*- exchanges information and ideas effectively.
*responsibility statements*- assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.- identifies customer needs by referring to case notes and examining each as a specific case.- performs routine call center activities concerning business products and services.- uses standard scripts and established guidelines while under supervision, to meet slas.- provides customers with information that is specialized.- communicates in a warm and empathetic manner.- gathers all necessary information to update the database.- escalates issues to senior levels, based on complaints or concerns.- explains company policies to customers.- responsible for the end-to-end resolution of customer issues.- performs other duties as assigned.- complies with all policies and standards.conduent es un empleador que ofrece igualdad de oportunidades y considera solicitantes para todos los puestos sin distinción de raza, color, credo, religión, ascendencia, origen nacional, edad, identidad de género, expresión de género, sexo/género, estado civil, orientación sexual, discapacidad física o mental