*join a team recognized for leadership, innovation and diversity*:*key responsibilities*:- balance workload among agents- support on escalations- identify collaboration opportunities with customers- process improvement opportunities through data analytics- support to operation on day-to-day activities- deliver forecast reports*we value*:- a broad knowledge of principles and best practices in (customer service)- excellent team and communication skills- an ability to take initiative and work with limited direction- an ability to influence at the operational level- experience with sap, customer portals, oracle, excel, integrated reporting systems, analytics tools- ability to identify priorities and organize activities accordingly*you must have*- bachelor's degree in administration, management, mechanical or industrial engineering.- * advanced english skills (proficient)*:- customer focused- self-driven- customer service, tech support, backoffice or administrative experience.
*additional information*:- * job id*:hrd204595- * category*:customer experience- * location*:av.
salvador nava martinez 3125,san luis potosi,san luis potosi,78260,mexico- nonexempt