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*naya homes*company overview*at naya homes, we're building a property management and hospitality platform that empowers homeowners and real estate developers to increase their financial returns through short-term and vacation rentals while removing their operating burden.
as we scale, we will be uniquely positioned to leverage our data to unlock a new asset class in latam.
*role overview*as a property manager and one of our first hires, you'll have a unique opportunity to shape the company, operations, culture, and how we execute tech-enabled operations of short term rental / vacation rental units to quickly grow in density and geographic reach across mexico (and later latam), you will be ensuring the successful monetization of assets & magical guest experiences and efficient operations for naya homesproperty managers are part of the operations team, the heart and soul of what we do by providing a tech enabled yet human connection with our home owners and guests.
through operations we will provide an incredible and transparent experience for homeowners, empower our hospitality brand and provide guests with unique and magical experiences in all of our locations.
*responsibilities will certainly evolve, but early work can look like*:- responsible for managing kpis and nps on customer satisfaction and operational efficiency of every unit at your portfolio- manage the operational requirements from the apartments and/or buildings in a specific zone, in the early days, you'll be in charge of onboarding, furnishing, and listing new units.- coordinate with the operations team on cleaning, maintenance, and furnishing to guarantee the best experience.- coordination & follow up of homeowners to guarantee their experience as one of the main audiences.- develop best practices playbook to help set up trainings for future hires across local and international markets- develop new market deployment playbooks and operational processes that adapt for the market and transverse markets.- you'll be the guide of our happiness agents to maximize their potential- manage a healthy, stable and clear p&l of the unit- attend guest/homeowners requests and issues to guarantee the best experience, anticipating guest needs and personalize their experience*why you might be excited about us*- we are transforming the latin american vacation and short term rental market by building the first large-scale, tech-first property manager.
we're well funded and plan to move very quickly in a market offering enormous opportunities.- we're building a new asset class in latin america.
once we've built a foundation of supply, our data will enable us to build products that will fundamentally change how people own and use vacation and short term rentals