Rh: vicente ramirez
location: aguascalientes
position: service delivery manager
what you’ll do?
1. client relationship management:
o serve as the main point of contact for clients, maintaining strong relationships and ensuring consistent and clear communication.
o collaborate closely with the client to understand their needs, manage expectations, and identify opportunities for improvement in service delivery.
o proactively address client concerns and resolve any issues to prevent dissatisfaction or escalations.
2. demand fulfillment:
o work with clients to anticipate resource needs and coordinate with internal teams to fulfill these demands efficiently.
o collaborate with internal practices and other support functions to ensure resources align with client requirements and deliverables.
3. performance oversight:
o engage with consultants regularly to monitor their performance and address any potential issues that may impact client satisfaction.
o provide support and guidance to consultants to ensure they meet or exceed performance expectations and maintain alignment with client needs.
4. cross-functional collaboration:
o coordinate with internal departments, including practice leads and support functions, to maintain high-quality service delivery and meet client demands.
o work closely with other company entities to ensure seamless and integrated service offerings for the client.
qualifications:
* languages: fluency in both english and spanish is mandatory.
* experience: 10+ years in service delivery or account management roles, ideally within the technology or consulting sectors.
what you’ll bring:
* strong interpersonal and communication skills.
* excellent problem-solving abilities and a proactive approach to client management.
* experience working with cross-functional teams to meet complex client needs.
soft skills: work under pressure, quality at work, results oriented.
what can you expect in a career with capgemini?
* working in a team environment, consultants will focus on the analysis, design, and development of technology-based solutions for capgemini’s clients.
* you will work alongside technical, functional, and industry specialists to assist with the development, implementation, and integration of innovative system solutions.
* you will contribute to client satisfaction by providing timely and responsive value-added services and work products.
* capgemini offers a competitive compensation and benefits package.
* headquartered in paris, france, capgemini has a presence of more than 340 thousand professionals in mexico distributed among 3 sites located in mexico city, monterrey, and aguascalientes.
* capgemini has developed its own way of working, the collaborative business experiencetm, and draws on rightshore, its worldwide delivery model.
you will love this job because
* capgemini focuses on giving each new hire a you-nique experience through our recruitment process and onboarding program, as well as by helping you to build your own career and professional skills foundation.
* capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: honesty, boldness, trust, freedom, team spirit, modesty, and fun.
* capgemini cultivates an atmosphere for development that enables you to be hands-on, planning for your growth, both horizontally and vertically.
“at capgemini mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.”
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