Job title: customer coordinator
seniority level: mid-senior level
employment type: full-time
key responsibilities:
general responsibilities
* responsible for servicing external and internal customer needs and proactively participating in the operation process.
key activities
outbound order receipt / inbound purchase write-up & processing
* receive and process orders/purchase write-up.
* assure ownership of operational costs.
* validate quality assurance approval of vendor/item and certification link.
logistics (inbound)
* follow up in a timely manner on a production-ready date with the supplier.
* close communication with the quality assurance team for shipment approvals.
* import product into the usa, according to the purchase terms.
* follow up the release of shipments with steam shipping lines, terminals, and customs brokers.
* provide the finance team with the necessary information about each shipment and keep track of payment status.
* manage relationships with the warehouses, and keep the internal system updated to match warehouse inventory.
* track shipments and update the system.
sales support
* support account managers / traders with specific accounts.
* answer customer inquiries.
* communicate issues/challenges to the trade team.
* support sr. Trader, sales executives, and commodities/account specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into crm.
* create sales/purchase contract, call off, order and delivery confirmations, and delivery notes.
knowledge required
* experience in an import/export, customer service, and local logistics environment is preferred.
* proficiency in ms office, contact management systems, database software, inventory software, and order processing systems preferred.
* thrives and works well in tight, ambiguous situations and deadline pressures.
* strong time management skills and willingness to learn.
* record-keeping, tracking shipping, and data analyses skills.
* high level of initiative/proactivity.
* extremely detail-oriented.
* strong organizational skills and ability to multitask.
* customer service mindset.
* very good verbal and written english communication skills.
hiring details
* prestaciones superiores a las de ley (+vacaciones/prima vacacional, 30 días aguinaldo, vales despensa, fondo de ahorro, seguro de gastos médicos mayores, bono anual variable, estacionamiento, pto days, entre otros).
* monday to friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time).
* after anniversary, 1 day to be wfh.
* indefinite contract after training period.
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