Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service.
analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines.
the information provided will be given to a level in parallel with the individual's expertise, experience and training.- analyzes caller's questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.- identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.- maintains knowledge of project and corporate policies and procedures including client products, sops, protocols, gcps, and all applicable regulatory requirements.- works with internal and external client contacts to resolve inquiries.
as needed, researches medical literature and drafts responses for such inquiries.- provides administrative support as needed.