1+ year(s) experience implementing and configuring digital marketing campaigns
- solid understanding of and detailed experience with digital marketing
- strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
- proven ability to build effective partnerships with business owners and technical partners
job summary
key job responsibilities
- manage and work the ticket queue by promptly triaging cases, answering end-user questions, fulfilling requests, and resolving system incidents in a timely and customer centric manner.
- support and maintain automated digital marketing solutions using amazons marketing tools.
- assist in monitoring data quality and integrity.
execute data migration/cleansing projects.
- take initiative to improve support processes, decreasing delivery time, and improving customer satisfaction.
look for ways to automate manual processes and increase self-service capabilities.
- collaborate with internal teams effectively, seek to understand user experience and stakeholder perspective on operational processes, and deliver clear solutions to stakeholders.
- experience working with large-scale, complex datasets
- campaign management experience using cloud technology (e.g.
salesforce marketing cloud, marketo, eloqua, pardot) or on-premise technology (e.g., ibm, teradata, adobe).
- experience managing and triaging user submitted issues via ticketing system(s)
- experience with html, css, javascript
- basic excel skills