What will you contribute?
this role will report into the head of lms and be focused on a customer book of work which exceeds 10m in revenue through the north american region on both the project delivery side and live customer maintenance and support.
responsibilities & deliverables:
your deliverables will include, but are not limited to, the following:
* delivery governance of all north american customers in their onboarding phase
* key escalation point for lms customers in the north america region (predominantly covering both canada and north america)
* matrix leadership and work prioritization of the mexico operations teams for lms
* management of onshore consultancy and project management resources in north america for the lms team.
* end state process definition and design (project delivery and services)
required experience:
* c suite engagement and management (5+ years)
* extensive delivery experience within the financial services domain (10+ years)
* extensive team management experience (10+ years)
* understand complex lending and trade financing products
* deep experience in process definition and management
* exposure to itil framework and delivery of services within this context
* exposure to agile and waterfall delivery methodologies from an implementation experience
* exposure to audit principles and controls
* exposure to project delivery and service delivery tools such as jira, service now and microsoft project
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