*responsibilities and duties*:
- address, document and solve incidents and administrative requirements in a timely matter.
- manage the execution of actions to cover and exceed the customer needs detected.
- periodic review meeting of the comprehensive service levels.
- generate and deliver score card.
- provide high standard contract summaries and account reconciliations for bronze segment.
- work on retention and process partial and full churn as needed.
- promote growth for bronze accounts assigned by engaging with the customer and understanding the company's needs, in order to accomplish upgrade, add-on and renewal opportunities, or re-directing upsell opportunities.
- address inquiries generated from bronze accounts assigned related to contracts, finance and drive account reconciliations as needed.
- deeply investigate issues and re-direct situations to appropriate departments when needed.
- 1+ year experience in administrator role.
- strong written and verbal communication skills with the ability to communicate effectively at all levels.
- prior experience using sales force (or similar crm) and sap.
- intermediate level excel skills.
- ability to work autonomously and display a high level of self-motivation, willingness to take ownership & be held accountable
- positive and enthusiastic approach and attitude, with strong organisational and interpersonal skills
- customer relationship and conflict management skills
- methodical and disciplined approach to problem solving
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teletrac navman's goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation.
as a connected mobility platform for industries that manage vehicle and equipment assets, teletrac navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage ai to unlock the power of operational insight.
teletrac navman is a vontier company.